PENDING LEGAL REVIEW — not approved for go-live.
This is a new document: no equivalent existed in the published GENmarketer legal texts. The wording of the express request and of the acknowledgement of loss of the right of withdrawal (section 3) must be confirmed by a lawyer before the English shop accepts real payments.
Version 1.0 (English) · applies to purchases made at vip.genmarketer.eu
This page forms part of the Terms and Conditions (clauses 6.6–6.14, 8 and 9). Where this page and the Terms differ, the Terms prevail, unless the interpretation on this page is more favourable to you as a consumer.
1. Who this page is for
The statutory right of withdrawal described in sections 2–5 belongs to consumers: natural persons acting outside their trade, business, craft or profession. A business user — anyone buying within their trade, business, craft or profession — has no statutory right of withdrawal, but may still cancel a subscription under section 6 and may be covered by the voluntary guarantee in section 7 where the offer says so.
2. Your 14-day right of withdrawal
2.1. As a consumer you may withdraw from a distance contract concluded on this site within fourteen days, without giving any reason — or, in the case of a service contract, terminate it.
2.2. For digital content and for services, the fourteen-day period runs from the day the contract is concluded, that is, from the day your order is confirmed.
2.3. You do not have to justify your decision, and you do not have to pay a penalty for exercising this right. The only amount you may have to pay is described in section 3.3.
3. Immediate access, and how you can lose the right of withdrawal
3.1. GENmarketer products are digital content and digital services delivered immediately: as soon as your payment succeeds, your account is granted access to the knowledge base, the connector and the downloadable material. Because this happens inside the fourteen-day period, the law requires two express statements from you before it can begin.
3.2. At checkout you are therefore asked to confirm, as separate statements that are not pre-ticked:
“I expressly request that performance of the digital content and of the digital service begin immediately, before the end of the 14-day withdrawal period.”
“I acknowledge that once performance has begun I lose my right of withdrawal in respect of the digital content, where the statutory conditions for this are met.”
3.3. If you make those statements and then withdraw before performance is complete, you may be required to pay an amount proportionate to the service actually performed up to the moment your statement reaches us. You never pay more than that.
3.4. The right of withdrawal is lost in respect of digital content not supplied on a tangible medium only where all three of the following are true:
- performance began with your express prior consent;
- you acknowledged, at the same time, that you lose the right of withdrawal once performance begins; and
- we sent you the confirmation required by law.
If any one of these is missing, your right of withdrawal is not lost. We keep the version and time of the statement text together with your order, so that this can always be checked.
3.5. If you do not want performance to begin immediately, do not tick those statements — write to info@genmarketer.hu instead, and we will arrange for access to start after the fourteen-day period.
4. How to withdraw
4.1. Send us an unequivocal statement of your decision before the fourteen-day period ends. You may use any wording; the simplest way is an e-mail to info@genmarketer.hu. You may also use the model form in section 9.
4.2. It is enough that you send the statement before the deadline expires. Please include the order identifier and the e-mail address used for the order, so we can find the purchase.
4.3. We confirm receipt of your statement on a durable medium without undue delay.
5. How and when you get your money back
5.1. On a valid withdrawal we refund the amount due within fourteen days of receiving your statement.
5.2. The refund is made using the original means of payment — normally back to the card you paid with — unless you expressly agree to another method. Using the original method never costs you anything extra.
5.3. After withdrawal you must stop using the digital content and must not make it available to third parties. We may end account and download access.
6. Subscriptions: cancelling, renewals and refunds
6.1. Cancelling is not the same as withdrawing. Withdrawal is the statutory 14-day right described above. Cancellation is a contractual right you have at any time, for as long as the subscription runs.
6.2. How to cancel. Either:
- go to My account → Subscriptions and press Cancel on the subscription concerned; or
- send an unequivocal statement to info@genmarketer.hu.
There is no cancellation fee and you do not have to give a reason.
6.3. What cancelling does. It stops the next renewal charge. Your access continues until the end of the period you have already paid for, and then ends. A period already started is not refunded automatically — see 6.5.
6.4. When you are charged. The first charge is taken when you order. Every later charge is taken on the same calendar day of the following period — monthly or annually, as stated on the product page. Where that day does not exist in a given month, the charge is taken on the last day of that month. Your exact next renewal date is always shown in My account → Subscriptions. Cancel before that date if you do not want to be charged again.
6.5. Refund of a period already started. Refunds for a billing period that has already begun are governed by the conditions of the product concerned and by mandatory consumer rules. If you were charged for a renewal you did not want — for example because a cancellation did not register — write to info@genmarketer.hu; we will look at it and refund where the claim is justified.
6.6. Renewals and withdrawal. A renewal charge continues an existing contract; it is not a new distance contract, so a new 14-day period does not normally start with it. Where mandatory law nevertheless gives you a right of withdrawal in relation to a renewal, we honour it.
6.7. Price changes. We tell you at least thirty days before the first renewal at a new price, and you can cancel free of charge before that date. See clause 6.12 of the Terms.
7. Voluntary 30-day satisfaction guarantee
7.1. Where a product page expressly promises a thirty-day satisfaction or money-back guarantee, you may request a refund of the purchase price within thirty calendar days of purchase, by an unequivocal statement to info@genmarketer.hu. No professional justification is needed.
7.2. This voluntary guarantee is in addition to your statutory rights. It does not restrict the right of withdrawal, rights relating to conformity, or any other consumer right.
7.3. The guarantee may not be used fraudulently. We may refuse a voluntary refund that goes beyond your statutory rights where it can be demonstrated that the same person repeatedly uses a purchase-and-refund cycle on the same product; that the content was shared, sold, bulk-copied or extracted without authorisation before the refund; that a parallel chargeback or other double recovery was started; or that a false identity or transaction was used. Such refusal does not affect any mandatory statutory claim.
7.4. The guarantee applies only where the product page says so. It is not a general promise covering every GENmarketer product.
8. Defective or non-conforming products
If a product does not work as described, this is a separate matter from withdrawal. Write to info@genmarketer.hu with the order identifier, the product and a description of the problem — but never a password or token. Depending on the case you may ask for the service to be brought into conformity, a proportionate price reduction, or termination of the contract. See clause 10 of the Terms.
9. Model withdrawal / termination form
Complete and return this form only if you wish to withdraw from or terminate the contract:
To: Tibor Szántai, sole trader
Address: Simon István utca 4/2, 4033 Debrecen, Hungary
E-mail: info@genmarketer.huI hereby give notice that I exercise my right of withdrawal / termination in respect of the following product or service:
Name of product/service: ……………………………………….
Date of order: ……………………………………….
Order identifier: ……………………………………….
Name of consumer: ……………………………………….
Address of consumer: ……………………………………….
E-mail address of consumer: ……………………………………….
Date: ……………………………………….
Signature (only for statements made on paper): ……………………………………….
10. Complaints
If you are not satisfied with how we handled your request, write to info@genmarketer.hu. We answer a written consumer complaint on the merits, as a rule within thirty days. You may also turn to the conciliation board or ADR body competent in your country of residence, or to a court. Contact details are on the Imprint page.